Shipping policy

Shipping Policy

Last updated: 28.08.2026

Our items are printed to order. Every order therefore has a production time before it ships.

Production time

Orders enter production after payment clears. Production takes up to 21 working days before dispatch.

Production time is separate from, and additional to, the delivery times below.

Orders placed on weekends or Slovak public holidays enter production on the next working day. During product launches and peak periods production may take longer, and we will say so on the store.

Where we ship

We deliver to the countries selectable at checkout. If your country does not appear, we do not currently ship there.

Delivery times and charges

Charges are confirmed at checkout before you pay.

All delivery times are estimates and are not guaranteed. They are given in working days and exclude weekends and public holidays in the origin and destination countries.

Tracking and split shipments

Where the carrier provides tracking, we send it with your dispatch confirmation. Tracking can take up to 48 hours to begin updating.

Orders containing several items may be produced at different facilities and arrive in separate parcels at no extra charge to you. A partial delivery is not an incomplete order.

Delays outside our control

We are not liable for delays caused by carriers, customs authorities, adverse weather, industrial action, or any other cause outside our reasonable control.

If we have not delivered within 30 days of the contract being concluded and have not agreed a later date with you, you may cancel and receive a full refund.

Delivery addresses

Check your delivery address before submitting your order. We ship to the address you provide and cannot change it once an order has entered production.

Where a parcel is delayed, returned or lost because the address given was incorrect, incomplete or inaccessible, we are not responsible and no refund is due. If the parcel is returned to us we can reship it once you pay the delivery charge again.

Uncollected parcels

Where a carrier holds a parcel for collection, it is your responsibility to collect it within the carrier's deadline.

Parcels returned to us as uncollected, refused, or unclaimed are refunded at the price of the items only. Original delivery charges are not refunded, and the cost of the parcel's return to us is deducted from the refund. Reshipping is available at the standard delivery charge.

Lost parcels

If tracking shows no movement, contact us at footymomentsbusiness@gmail.com.

We must allow the carrier to complete its investigation before we can act. Carriers generally require [15] working days from dispatch for domestic parcels and [30] working days for international parcels before a parcel is treated as lost.

Once a parcel is confirmed lost by the carrier, we reship at our cost or refund in full, at our election.

Where tracking shows a parcel as delivered, we treat it as delivered. Where a parcel is delivered to the address given and is then lost, stolen or misplaced, we are not responsible.

Risk

Risk of loss or damage passes to you when you, or a person you nominate other than the carrier, take physical possession of the goods.

Damage in transit

Report transit damage within 7 days of delivery, with photographs of the item and of the outer packaging. See our Refund and Returns Policy.

Customs, duties and import taxes

Orders delivered outside the European Union may attract import duties, taxes, and customs clearance or handling fees in the destination country.

These charges are not included in our prices and are payable by the recipient. We have no control over them and cannot predict or reimburse them. Check your country's rules before ordering.

Where a parcel is refused, abandoned or returned because import charges were not paid, it is treated as an uncollected parcel under the section above.

We do not mark shipments as gifts and do not declare values other than the amount actually paid.